Diebold Nixdorf integrates HR across 61 countries with Oracle Cloud

In 2016, Ohio-based Diebold acquired Wincor Nixdorf, a retail banking hardware, software, and services provider based in Germany. The merger resulted in two core HR systems—Oracle E-Business Suite and SAP. The company lacked efficient, effective access to data, which led to increased complexity and compliance risk, as well as manual, time-intensive, and inconsistent processes.

The merged company, Diebold Nixdorf, sought to cut costs and streamline HR. At the same time, the business saw an opportunity to transform HR with a move to the cloud.

When compared with other vendors, Oracle Cloud HCM performed better during a proof of concept. Diebold Nixdorf selected Oracle Fusion Cloud HCM because it is a single, integrated, cloud-based system that could streamline and integrate HR across 61 countries.

Moving to Oracle Cloud HCM allowed Diebold Nixdorf to overcome the HR challenges it faced post-merger and gain a single, integrated core HR and talent suite across 61 countries. It now has key insights into its workforce—something it previously lacked. Also, the company can better manage compliance regulations, including strict GDPR regulations in Europe.

The business also added self-service for employees and managers, which reduced manual processes and improved the employee experience. And using HR Help Desk, HR can now handle employee service requests faster, use the related data to improve service, or adjust resources to better meet employee needs.

Moving to a cloud-based solution also made the company more agile and gives it the freedom to innovate.

Diebold Nixdorf worked with Accenture to accelerate a multiyear digital and cloud transformation program, which includes streamlining its HR system. Working with Accenture, Diebold Nixdorf implemented its three-year roadmap in just 12 months. “That would not have been possible without Accenture and the power and resources they brought to the project,” says Tiffanie Lewis.