Oracle AI for Fusion Applications
Oracle delivers AI built for business, helping you make better decisions faster and empowering your workforce to work more effectively. With classic and generative AI embedded in Oracle Fusion Cloud Applications customers can instantly access AI outcomes wherever they’re needed—without leaving the software environment they use every day to power their business.
Oracle AI Explained (1:26)
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Oracle AI agents for Fusion Applications
Learn how AI agents can help improve productivity by working alongside your employees to help accomplish complex tasks and automate workflows.
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Generative AI
Unleash the potential of generative AI. Simplify work and improve productivity by leveraging generative capabilities embedded inside Fusion Cloud Applications. Learn how we are building privacy and security into the design of our generative AI solutions so you can use them with confidence in your everyday business operations.
See AI agents in action in Oracle Fusion Cloud Applications
Sales Automation AI Agents in Oracle Fusion Cloud CX
Discover how AI agents embedded in Oracle Fusion Cloud Sales can help empower reps to accelerate deals.
Document IO Agent in Oracle Fusion Cloud ERP
See the Oracle Document IO agent at work in Oracle Fusion Cloud ERP, helping streamline procure-to-pay processes and showcasing the future of touchless operations.
Embedded AI capabilities in Oracle Fusion Cloud Applications
Organizations can quickly and easily adopt the latest AI capabilities to help improve productivity and decision-making, automate some complex tasks and end-to-end business processes, and help reduce costs. Explore the AI features by business function below.
Note: Generative AI features are denoted with *.
AI-powered features built specifically for finance tasks help you improve performance and planning, optimize working capital, and increase automation across financial processes.
| Functional area | Use case | Business benefit |
|---|---|---|
| Finance | Intelligent account combination defaulting | Predict and populate account code combinations to reduce the need for accounts payable to manually enter data, improving velocity and minimizing the risk of human error. |
| Finance | Dynamic discounting | Facilitate execution of a dynamic discounting program, resulting in potential savings versus static supplier discounts. |
| Finance | Intelligent document recognition | Process supplier invoices quickly with less manual intervention. |
| Finance | Intelligent invoice-to-PO line matching | Accelerate the payables process by automatically matching invoices to purchase orders. |
| Finance | Exception management | Save valuable time by reducing exceptions in payables invoices. |
| Finance | Transaction matching | Automate high-volume, labor-intensive, and complex reconciliations. |
| Finance | Finance predictive cash forecasting | Optimize cash flow by using predictive algorithms to improve the speed and accuracy of your daily or weekly cash forecasts. |
| Finance | Management reporting narratives* | Generate narrative summaries to bring more intelligence to reporting and analysis. |
| Intelligent performance management | Predictive planning | Run predictions on your financial and operational data for improved accuracy and more timely, better informed decisions. |
| Intelligent performance management | IPM insights | Embedded AI continually monitors your plans, forecasts, and variances, and alerts you about any anomalies, biases and hidden correlations. |
| Intelligent performance management | Risk analysis | Monte Carlo simulations to determine the likelihood of various scenarios, giving you confidence in your decisions. |
| Intelligent performance management | Close orchestration | Orchestrate your complete financial close, from subledger to reporting, including your critical consolidation process via manual and automated task management. |
| Intelligent performance management | Automated consolidations | Perform consolidations and close processes faster via intelligent automation, which automatically triggers when relevant conditions are met, freeing up staff to work on more value-added activities. |
| Intelligent performance management | Generative narrative reports | Generate narrative reports via conditional text generation to provide additional insight for readers. |
| Intelligent performance management | Auto-reconciliations | Significantly reduce the time spent on your account reconciliation process with powerful transaction matching and auto-reconciliation capabilities. |
Leverage AI capabilities that can help enhance employee experiences, drive candidate engagement, and improve workforce productivity—all within a single unified platform designed to protect sensitive and proprietary information.
| Functional area | Use case | Business benefit |
|---|---|---|
| Recruiting | Recommended jobs | Alert candidates searching for career opportunities online to open roles for which they could be qualified based on an AI analysis of their experience. |
| Recruiting | Similar jobs | Alert candidates searching for career opportunities online to open jobs which have a skills/experience profile similar to the role they are searching for. |
| Recruiting | Best candidates | Hiring managers receive a list of candidates who profile has a strong match to the profile of the employee that has vacated a role. |
| Recruiting | Similar candidates | View candidates whose profiles are a strong match to the profile of the employee that has vacated a role. |
| Recruiting | Candidate experience summary | Instantly generate a summary of a candidate's experience, skills and qualifications for use in job applications and job requisitions. |
| Recruiting | Job category tiles and landing pages* | Helps recruitment managers by generating content to facilitate new workflows by creating tiles and landing pages to enrich the experience for candidates visiting your careers site. |
| Recruiting | Job match snippet* | Generates a metrics bar at the top of job description page to inform a candidate how well they fit that role. A combination of scores and explanatory narrative are provided. |
| Recruiting | Candidate assistant Q&A* | Simultaneously combine content generation and problem resolution to deliver a great candidate chat experience. |
| Recruiting | Generate surveys* | Generate surveys automatically. Add/modify generated questions to ensure rapid completion of each survey. |
| Recruiting | Career site content assistant* | Generate content for your career site quickly and efficiently by summarizing existing long-form marketing content. |
| Celebrate | Recognition message enhancement* | Auto-generate descriptive text that explains why an employee is being recognized based on just a few comments entered by the provider. |
| Celebrate | Recognition message enhancement | Auto-generate descriptive text that explains why an employee is being recognized based on just a few comments entered by the provider. |
| Performance Management | Anytime feedback assistance* | Generate a complete, rounded feedback statement to co-workers from just a few comments enter. Users can use, edit or overwrite the narrative generated. |
| Talent Management | Time to hire | Hiring managers are provided with a forecast for how long it will take to fill an open role making it possible to estimate time the role will be vacant and helping them forecast staff costs at this time. |
| Talent Management | Best careers | Provides recommendations to employees on roles they are potential qualified for, to optimizes career pathways. |
| Talent Management | Best successor | Helps senior leaders find successors from across the organization by Identifying personnel who have the skills needed for a particular role. |
| Talent Management | Dynamic skills | Detects, captures and refreshes tailored skills taxonomy for your business to enable personalized skills recommendations for employees/managers to manage skills and development. |
| Talent Management | Goal creation* | Create goal descriptions and evaluation criteria automatically and edit, use, or reject the text at your discretion. |
| Talent Management | Performance feedback and development tips* | Summarize peer feedback and generate a concise narrative automatically when completing a performance review. Manager reviews and edits prior to distribution. |
| Talent Management | Performance review summary* | Summarize peer feedback and generate a concise narrative automatically when completing a performance review. Manager reviews and edits prior to distribution. |
| Talent Management | Connections: About Me* | Generate a narrative for the “About Me” section in Oracle Cloud HCM Connections. |
| Talent Management | Job posting* | Quickly create job profiles that encompass the job summary, description, responsibilities, skills, and qualifications. Review and edit as preferred before posting. |
Leverage intelligence and automation with embedded AI to support supply chain decision-making and optimize supply chain management and manufacturing processes. All delivered as standard in Oracle Fusion Cloud SCM.
| Functional area | Use case | Business benefit |
|---|---|---|
| Order Management and Logistics | Predict shipment transit lead times | Predict ETA and identify at-risk shipments for customers and provide total transportation lead time when order is placed. |
| Order Management and Logistics | Predict order fulfilment cycle times | Automatically calculate average order cycle times and show impact vs required ship dates. |
| Procurement | Spend classification | Classify requisitions, purchase orders, invoices and expenses using AI for faster, more granular analysis of procurement data. |
| Procurement | Dynamic discounting | Categorize suppliers and enroll them into a dynamic discounting programme. Early payments are rewarded with larger than normal trading discounts to enhance working capital and optimize ROI on cash. |
| Procurement | New supplier recommendations for negotiation invitation* | Broaden your supplier pool through an auto-generated list of new suppliers. Add them to your supply base and increase competition for your business so you can agree better deals. |
| Procurement | Generate negotiation cover page* | Simplify the creation of content used in supplier negotiation documents. |
| Supply Chain Planning | New product introduction | Forecast demand of new products learning from the past product launches. |
| Supply Chain Planning | Demand sensing | AI powered forecasting for demand encompassing a wide range of data including history, price, seasonality, intermittency, demand shocks, anomalies and external events. |
| Supply Chain Planning | Lead time insights | Cope with supply variability and improve supply planning decisions by analyzing actual supplier lead times. |
| Product Lifecycle Management | Create item descriptions | Help customers find your products faster by auto-generating product descriptions that emphasize key features and benefits and make the customer experience clearer and more satisfying. |
| Manufacturing and Maintenance | Product anomaly detection | Predict asset health and communicate issues quickly to facilitate timely action. Monitor assets, fleet and manufacturing equipment to detect anomalies. |
| Manufacturing and Maintenance | Generate list of inspection characteristics* | Fast-track the creation of a quality inspection plan. |
| Manufacturing and Maintenance | Generate shift notes for operator hand off* | Facilitate the smooth hand off of work to the next operator. |
| Manufacturing and Maintenance | Generate repair summary* | Streamline the process of repairing multiple assets on a single work order. |
Identify and direct sales teams to leads and opportunities with the highest win probabilities, accelerate deals, and improve sales conversion rates. Oracle AI for Oracle Sales delivers AI-enabled, in-the-moment automation for your sales team.
| Functional area | Use case | Business benefit |
|---|---|---|
| Sales Force Automation | Opportunity win probability and recommended actions | Forecasts likelihood of a deal to close in the next quarter. Validates/challenges a salesperson's forecast. Provides a best practice method for junior sales executives. |
| Sales Force Automation | Lead conversion probability | Give sales reps at-a-glance insight into their best leads and opportunities with predictive win probabilities. Highlight deals that are falling behind/need attention. |
| Sales Force Automation | Account engagement level | Rates the level of engagement of the sales organization with each account. The rating is based on the number of active leads, the number of deals, and the frequency of interactions and activities with the account. |
| Sales Force Automation | Opportunity activity effectiveness | Quickly identify which opportunities and contacts are most engaged with your business and tailor your next communication or engagement based on their status. |
| Sales Force Automation | Lead activity effectiveness | Quickly identify which leads and contacts are most engaged with your business and tailor your next communication or engagement based on their status. |
| Sales Force Automation | Lead contact validation insights | Recommends contacts from similar leads that have been converted into opportunities. |
| Sales Force Automation | Opportunity contact validation | Recommends contacts that are frequently added to similar opportunities. |
| Sales Force Automation | Lead contact recommendation | Recommends contacts to add to leads. Contacts are recommended based on their involvement in past successful leads, deals, and their level of interactions with the sales organization (the number of meetings, calls, and emails). |
| Sales Force Automation | Opportunity contact recommendation | Recommends contacts that are frequently added to similar opportunities. |
| Sales Force Automation | Product recommendation | ML based recommendation model to suggest next-best products for a given set of account(s) to cross-sell and up-sell. |
| Sales Force Automation | Contact engagement level for lead and opportunity | Identifies Contact engagement level based on involvement in activities, interactions, leads, and opportunities. Sellers can tailor their next engagement with contact based on their current engagement level. |
| Sales Force Automation | Similar accounts | Identifies similar accounts by such factors as industry, address, and company size. |
| Sales Force Automation | Machine learning prediction framework (BYOM) | Build your own model using Sales prediction framework to create custom predictions. |
| Sales Force Automation | Account duplicates identification model | Sales admins can bring their custom attributes to build new predictions, view data shape reports and verify the results before publishing. |
Enhance service efficiency and personalization with AI-powered support across multiple channels while optimizing productivity and customer satisfaction.
| Functional area | Use case | Business benefit |
|---|---|---|
| Field Service | Predictive scheduling and routing | Predictive AI and machine learning uses individual performance pattern data to optimize field service scheduling and helps service teams maximize resource efficiency at scale and get more jobs completed per day. |
| Knowledge Management | Knowledge article from source doc* | Automatically generate a knowledge management article from a document or external source. With consistent style and tone courtesy of an LLM. |
| Knowledge Management | Knowledge article from SR* | Automatically generate a knowledge management article from an existing SR to reduce knowledge gaps and maintain a consistent style and tone across your business units/regions. |
| Knowledge Management | SR response from knowledge article | Generate detailed SR responses in seconds by entering just a few words and letting generative AI do the rest. |
| Service | SR similarity | Provides an on-screen, prioritized list of SRs similar to the current query to help the service agent deliver the best solution faster and improve the customer experience. |
| Service | Digital assistant-as-an-agent | Service common customer inquiries by letting AI-powered conversational bots help provide support, answer questions, capture details, and resolve issues without human interaction. |
| Service | SR classification | Automatically classifies inbound queries received via email. Allocates query to correct product and query categories so they SR can be routed to the right agent and recorded correctly. |
| Service | Assisted content creation for fusion interviews* | Speed-up trouble-shooter authoring by auto-generating first draft content. Live agents can review and edit prior to posting. |
| Service | Chat agent assistance* | Answer queries quickly and correctly using an AI digital assistant. Enrich each interaction by pointing customers to the relevant section of the documentation based on the inquiry. |
| Service | Chat summarization* | Reduce query handling time and effort by autogenerating a summary of chats. Improve the ongoing customer experience through a concise summary or context over time, up to the next agent. |
| Service | SR summarization* | Generative AI creates concise, accurate summaries of service request details help service agents quickly come up to speed on customer issues—especially valuable in complex or long running service engagement. |
Unify customer data from multiple sources to create a real-time view of each customer. Marketers can leverage data-driven insights and AI to engage, convert, and nurture relationships to increase value.
| Functional area | Use case | Business benefit |
|---|---|---|
| Marketing | Opportunity scoring model | Scores a sales opportunity based on campaign engagement levels. |
| Marketing | Subject line, assisted authoring | Generates subject line text recommendations based on email content and data from previous successful emails and subject lines. |
| Marketing | SMS push assisted authoring* | Generate text for SMS messages based on tags and keywords. |
| Marketing | Email and landing page assisted authoring* | Generate text for emails and landing pages based on tags and keywords. |
See GenAI in action in Oracle Fusion Cloud Applications
PLM Item Description Generation
Learn how generative AI in Oracle Product Lifecycle Management helps busy product managers create SEO friendly product descriptions.
CX Cloud Service request
See how GenAI embedded in Oracle Fusion Cloud Service can help boost customer satisfaction, accelerate issue resolution, and increase agent efficiency.
ERP project planning
See how AI-powered project planning in Oracle Fusion Cloud ERP helps a project manager use GenAI to quickly assemble project plans that balance customer requirements with resource, risk, and budget concerns.
EPM narrative reporting
Watch a finance director use GenAI narrative reporting in Oracle Fusion Cloud EPM to explain the impacts of a supply shortage in a quarterly roll-forward report. See how GenAI helps provide insights, draft descriptions, and create visuals, saving time and improving accuracy.
CX Knowledge Article Authoring
Using generative AI embedded in Oracle Service to create knowledge articles minimizes the burden on service and product teams who find crafting these assets time-consuming and helps build a repository of valuable tribal knowledge to help customers and agents resolve issues faster.
HCM candidate experience
See how embedded GenAI in Oracle Fusion Cloud HCM can help job seekers find a great fit. By simply uploading a resume, candidates get matched with openings based on their specific experiences and skills.
HCM performance review
See how GenAI embedded in Oracle Fusion Cloud HCM can help managers with employee performance reviews. GenAI creates a synopsis of peer feedback and summarizes overall performance in just a few seconds.
HCM job post authoring
Watch how GenAI in Oracle Fusion Cloud HCM helps a busy manager create a job description for a junior position on her team. AI effortlessly drafts job description sections in seconds and optimizes the posting for keyword searches and applicant tracking systems.
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Oracle AI for Fusion Applications—key benefits
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AI built for business
Oracle has decades of experience building AI-powered features into software that powers enterprises and solves real-world problems. We have a proven and deliberate approach to AI, putting customer data security and privacy first. Our AI features deliver intelligence, but not decision-making. AI empowers people to work smarter and be more productive—but the human is always in the driver’s seat.
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Robust performance with the backing of Oracle Cloud Infrastructure
Built to run complex AI workloads, OCI delivers the highest performance and lowest cost GPU cluster technology and the highest bandwidth RDMA network in the cloud. All of this means we have the compute power to ensure low latency and solid performance, especially in an era where larger, more powerful AI models demand significant resources.
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AI delivered where work gets done
With AI built natively into Fusion Applications, actionable insights, timely predictions, and time-saving automation are surfaced seamlessly in the flow of work. No cumbersome implementations or tricky integrations to manage. From day one, you get value as well as a built-in, continuous learning loop to improve performance over time.
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Feedback from thousands of customers to power innovation
Thousands of companies across all industries and domains use Oracle software daily. This creates a powerful feedback loop to enable our teams to innovate quickly, improve AI capabilities, deliver generative AI done right, and bring best-in-class enterprise AI to market.
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