Oracle Intelligent Advisor

Guide customers and service agents to the right decision faster through an automated set of built-in branching questions. Oracle Intelligent Advisor helps customer service organizations easily configure and integrate business and process rules into Oracle and other third-party solutions—without having to code.

Watch the overview (1:29)

Request a demo

Oracle Intelligent Advisor Product Tour — See it in action

Accelerate Service Response with AI-Powered Knowledge and Decision Automation
Join our webinar to learn how to boost service efficiency with generative AI.

On-Demand webinar
Automate service delivery
Watch the on-demand video series and learn how to prepare for the future of service.

Watch now
Oracle is a Leader in the 2023 Gartner^® Magic Quadrant^™ for the CRM Customer Engagement Center
Get your complimentary copy and learn why Gartner named Oracle a Leader in its Magic Quadrant^™ for the CRM Customer Engagement Center.

Access the report

Explore Intelligent Advisor

Remove the manual creation, configuration, and deployment of rules so agents can focus on providing customers with consistent customer service. Automating decision-making for agents means they spend less time combing through data and more time creating personalized service experiences with customers.

Self-service advice

Self-service advice capabilities

Let customers efficiently help themselves resolve both simple and complex issues.

Personalized assistance

Provide personalized advice tailored to each person using intelligent online interviews.

Conversational support

Enrich conversational experiences through chats and chatbots.

Efficient records management

Embed an Intelligent Advisor interview within the body of a knowledge article to provide dynamic and personalized scenarios for customers and service agents.

Advice authoring

Advice and rule authoring

Give business users the power to configure advice, either through a web browser or a desktop development tool.

Natural language support

Equip business users to establish and manage rules—without the need to engage a programmer.

Intuitive designer

Design intuitive and exceptional customer experiences (CX).

Browser-based rule authoring

Easily create and deploy decision-making services in a web browser, eliminating the need to install and manage a desktop development tool. Centralize the custom application logic and easily share decision-making rules with stakeholders.

Collaboration

Collaborate across your entire business, allowing multiple authors to write rules for interviews and decision service projects.

Learn more about browser-based authoring

Agent guidance

Customer service agent guidance and advice

Support your contact center agents in providing consistent and personalized advice and decisions across all channels, in any language.

Quick decision-making

Empower agents to quickly make decisions and decrease the need for escalation.

Easily resolve calls

Give service agents the means to easily handle all customer calls—from simple to complex.

How advice and decision-making automation improves CX

Advice analytics

Advice analytics and insights

Understand and improve customer experience through channel interviews and decision analytics.

What-if analysis

Leverage what-if analysis to assess the impact of changes in legislation, policies, or regulations on your customers.

Gain better customer insights

Understand which rules drive better customer experiences.

Where do you live on the service spectrum? (PDF)

Decision services

Automated decision services

Easily integrate automated, intelligent decision-making into your existing systems, processes, and workflows.

Connect to any app

Seamlessly connect with your existing applications to perform high-volume calculations and scale decision-making.

Automated decisions

Automate decisions and complex calculations with service workflows and batch processes.

Take a look at Intelligent Advisor’s integration capabilities

Decision compliance

Transparent decision compliance

Ensure company compliance by transparently recording and explaining the advice given and decisions made.

Detailed decision reporting

Discover insights into your customers’ journeys and determine compliance with your business standards using accurate and reliable analytics and reports.

Record and explain decisions

Provide detailed explanations for automated decisions.

Learn how to design a decision explanation

Oracle Intelligent Advisor customer successes

View more customer successes

Many of the world’s leading businesses use Oracle Intelligent Advisor to build a better customer experience.

Why choose Oracle Intelligent Advisor?

01Grow service goals and ROI

Deliver next-generation individualized service with consistent, automated advice and decisions.

How to provide more personal customer service with Intelligent Advisor
02Power personalized and precise service experiences at scale

Create differentiated advice and decision experiences through personalized interviews for customers, service agents, and employees across all channels.
03Simplify service automation

Empower business users to easily automate by configuring rules and managing deployments and integrations from their browser.

Blog: Improving the customer experience with artificial intelligence

Resources

Cloud readiness

Best practices and resources

Find best practices and useful resources that can help you make the most of your CX products. Whether you’re a new customer or are looking for ways to optimize or expand your implementation, you can find what you need.

Explore feature kits

Overviews and demos

Oracle Intelligent Advisor overview (1:28)

Customer community

Join the community

The Intelligent Advisor community is active worldwide and growing rapidly. There are many ways to meet and interact with other Intelligent Advisor users. Whether it be through Twitter, online communities, or in-person user groups and trade shows, you can stay informed about Intelligent Advisor through many channels.

Stay up to date

Additional information:

CX Service on YouTube

Cloud learning

Develop your intelligent Advisor skills

Oracle University provides a variety of learning solutions to help you build Intelligent Advisor skills, validate expertise, and accelerate adoption. Learn more about the training and certification you can rely on to ensure your organization's success.

Oracle B2C Service and Intelligent Advisor learning subscription

Oracle CX Sales and B2B Service and Intelligent Advisor learning subscription

More learning resources

Best practices

Intelligent Advisor best practices

Our best practice materials provide valuable guidance on how to design policy models and dozens of useful tips for delivering rich and natural-feeling interactive interviews and other decision-making experiences with Intelligent Advisor. Highly recommended reading for all skill levels.

Best Practice Guide for Policy Modelers (PDF)

Additional best practices

You may also be interested in

Oracle Digital Customer Service

Customer self-service and chatbots

See product details

Oracle Knowledge Management

Create and publish help content

See product details

Oracle Field Service

Schedule and execute field work

See product details

Oracle Service Center

Contact center agent workspace

See product details

Gartner, Magic Quadrant for the CRM Customer Engagement Center, Pri Rathnayake, Wynn White, Drew Kraus, 1 November 2023

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Oracle Intelligent Advisor

Explore Intelligent Advisor

Self-service advice capabilities

Personalized assistance

Conversational support

Efficient records management

Why choose Oracle Intelligent Advisor?

01Grow service goals and ROI

02Power personalized and precise service experiences at scale

03Simplify service automation

Virtual meetups for Intelligent Advisor

Featured blogs

Resources

Best practices and resources

Overviews and demos

You may also be interested in

Oracle Digital Customer Service

Customer self-service and chatbots

Oracle Knowledge Management

Create and publish help content

Oracle Field Service

Schedule and execute field work

Oracle Service Center

Contact center agent workspace

Get Started