ASERTIS BPS lowers costs and increases sales by migrating core systems to OCI
With OCI, the contact center solution provider is seeing higher profitability and better ROI margins with more reliable and scalable service delivery.
“Thanks to Oracle Cloud Infrastructure and its ecosystem, we are more agile today when we offer our services. This capability allows us to boost our profits by being more efficient.”
ASERTIS BPS is the service outsourcing business unit of Fenalco Valle, offering comprehensive contact center solutions. The company’s existing infrastructure was causing challenges with management, scalability, and availability, with unpredictable downtime negatively impacting its services and hampering operational efficiency and profitability. ASERTIS BPS chose to migrate its core systems to Oracle Cloud Infrastructure (OCI) due to its high availability and advanced management and administration capabilities, backed by ongoing Oracle support. With OCI, ASERTIS BPS lowered costs by 35% by optimizing its cloud consumption and increased its ability to provide customized and scalable solutions to customers, helping the company boost annual sales by 25%.