Saga Beograd reduces training costs by 50% with Oracle MyLearn
A leading system integrator in Serbia uses Oracle MyLearn to increase business agility and technical expertise.
“With Oracle MyLearn, we achieved incredible cost savings on our training budget. Even more important, however, is the flexibility this learning provides to our engineers. It allows our business to move in whatever direction we choose at any given moment.”
Business challenges
Saga Beograd needed to find a way to increase revenue and profitability while also expanding engineering knowledge—a cornerstone of the system integration business—without increasing its training budget. The company also wanted to find software that was adaptable so that training decisions could be made throughout the year, in response to changing business requirements and market trends. The business also sought a time-flexible learning and certification program so that technicians could upskill or cross-skill without spending time away from customer sites. Stakeholders needed a comprehensive online learning plan that would help engineers select training topics to meet customer support requirements as they arose, and to take all or only part of the course according to the employee’s technical knowledge and ability.
We work with all major ICT vendors including Cisco, EMC, HP, IBM, and Microsoft. Not one of these partners can offer us a service comparable to Oracle University’s MyLearn, so Oracle is one step ahead. We are more confident in offering Oracle solutions because the knowledge is always available.
Why Saga Beograd chose Oracle
Saga selected Oracle MyLearn as the optimum solution for its time-constrained technical experts. They now follow expert training courses from world-class presenters at a time of their choosing. In addition, managers and technical consultants have the freedom to choose courses throughout the year from an extensive range of topics.
Results
Saga Beograd was able to increase the average number of courses engineers take annually from two or three to more than ten. The company also reduced subcontracted technical consultants and external partners for project implementations, thanks to increased in-house knowledge and technical expertise. This helped increase profitability, reduce operational costs, and allow for more competitive project quotes for customers. MyLearn even helped the company extend its range of technical service offerings to keep pace with frequently changing customer needs and market trends. For example, after expanding in Oracle Identity and Access Management and Oracle Access Management, Saga Beograd saw increased revenue and market share.
Among other benefits, managers no longer wasted time planning the type and length of IT courses needed and the number of participants that would take the training. The company improved employee satisfaction by providing a comprehensive training plan to keep skills up to date anytime, and at employees’ own pace. Staffers could take full courses or access only selected parts of a course, giving them the ability to rapidly address immediate customer needs.
About the customer
Saga Beograd is one of the leading system integrators in Serbia, providing technical solutions from hardware to applications, through more than 70 partnerships with the biggest brand names in the information and communications technology (ICT) business.