Hyatt Selects Oracle OPERA Cloud as Property Management System for its Global Properties
Leading hotel brand to centralize its operations and data on the secure Oracle Hospitality Cloud platform
Austin, Texas—September 17, 2024
Hyatt (NYSE: H) has chosen the Oracle OPERA Cloud hospitality platform as the property management system (PMS) for its global hotel portfolio. With OPERA Cloud, Hyatt properties will be able to standardize its operations and data management across more than 1,000 hotels and all-inclusive properties. With a modern data platform delivering a common user interface and processes across its properties, Hyatt colleagues will have the insights to operate more efficiently and provide an improved, more consistent experience for its guests, members and customers.
“As one of the world’s top hospitality companies, Hyatt is committed to caring for people so they can be their best,” said Cameron Hammond, Senior Vice President of Global Field Technology Services at Hyatt. “In today’s evolving environment, technology plays a critical role in empowering our colleagues so they can continue to deliver unforgettable experiences to our guests. By moving to OPERA Cloud and extending our long-standing collaboration with Oracle, we will be able to provide our operators and colleagues with a modern, secure platform to deliver better data insights and elevate their roles with more ease and efficiency.”
Built on the high performance and security of Oracle Cloud Infrastructure (OCI), OPERA Cloud PMS will help centralize data at Hyatt’s global properties for better insights and operational planning, from a holistic perspective down to the individual property level. Hyatt will also benefit from having a better view into the unique preferences of its guests across properties they stay at to deliver more personalized touchpoints over time. With the ability to use OPERA Cloud on mobile devices, colleagues will also have the flexibility to help guests from anywhere and at any time.
“With OPERA Cloud as the secure data and service foundation of its operations, Hyatt will be able to scale its portfolio while providing owners, operators and colleagues the tools they need to deliver exceptional guest experiences,” said Alex Alt, executive vice president and general manager of Oracle Hospitality and Retail. “Moving to the cloud with Oracle will enable Hyatt to unlock a new level of flexibility and service when it comes to innovating with speed and agility to adapt to the unique needs and expectations of each guest, property, and market they serve.”
Leveraging the Oracle Hospitality Integration Platform (OHIP), participating Hyatt properties and their leaders can quickly innovate and customize the operations of their property by ‘plugging-in’ new capabilities from more than 1,000 pre-integrated business and customer services.
Hyatt’s integration with OPERA Cloud PMS is part of the company’s commitment to provide technology platforms that are seamless and intuitive for colleagues to operate while providing long-term savings to Hyatt owner and operators.
The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.
Informations de contact
About Hyatt Hotels Corporation
Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose—to care for people so they can be their best. As of June 30, 2024, the Company's portfolio included more than 1,350 hotels and all-inclusive properties in 78 countries across six continents. The Company’s offering includes brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Vacation Club®, Hyatt Place®, Hyatt House®, Hyatt Studios, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Dream® Hotels, Hyatt Centric®, and Caption by Hyatt®; the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt®, and JdV by Hyatt®; and the Inclusive Collection, including Impression by Secrets, Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Hyatt Vivid Hotels & Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of the Company operate the World of Hyatt® loyalty program, ALG Vacations®, Mr & Mrs Smith™, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. For more information, please visit www.hyatt.com.
About Oracle Hospitality
Oracle Hospitality brings more than 45 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our hardware, software, and services enable customers to act on rich data insights that deliver personalized guest experiences, maximize profitability, and encourage loyalty. Cloud-based, mobile-enabled, with open APIs, Oracle’s OPERA Cloud property management and distribution, Simphony point-of-sale, reporting, and analytics, and Nor1 upsell solutions accelerate innovation, increase revenue, lower IT cost, and maximize operating efficiency. To learn more, please visit www.oracle.com/Hospitality.
About Oracle
Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.
Forward-Looking Statements
Forward-Looking Statements in this press release, which are not historical facts, are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. In some cases, you can identify forward-looking statements by the use of words such as “may,” “could,” “expect,” “intend,” “plan,” “seek,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “continue,” “likely,” “will,” “would” and variations of these terms and similar expressions, or the negative of these terms or similar expressions. Such forward-looking statements are necessarily based upon estimates and assumptions that, while considered reasonable when made, are inherently uncertain, and are subject to numerous assumptions and uncertainties, many of which are outside of Oracle or Hyatt’s control, which could cause actual results, performance or achievements to differ materially from those expressed in or implied by such statements. Forward-looking statements made in this press release are made only as of the date of their initial publication and neither party undertakes an obligation to publicly update any of these forward looking statements as actual events unfold, except to the extent required by applicable law. If one or more forward-looking statements is updated, no inference should be drawn that any additional updates will be made with respect to those or other forward-looking statements.
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